Question 1

What are Your Booking and Cancellation Policies?

Accepted Answer

BOOKING AN APPOINTMENT
Due to the high demand for services, all scheduled appointments are required to be held with a Credit Card.
By booking an appointment, you agree to our Cancellation and Salon Policies.
CANCELLATION POLICIES
The 24-Hour Cancellation Policy is in effect for every appointment, including COVID 19 related situations and same day emergencies.
Your appointments are essential to us and reserved especially for you. We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.

Clients who cancel or reschedule their appointments in under 24 hours will be charged 50% of their scheduled appointments and clients who do not contact the salon and do not arrive for their appointment will be charged 100% of the reserved service amount. The cost of any missed appointments must be paid for before scheduling any additional appointments.

Booking an appointment with us states that you agree to this policy.
Late Cancellations:
Clients who cancel or reschedule their appointments under in 24 hours will be charged 50% of their scheduled appointments. 
No Show Appointments:
Clients who fail to arrive for their appointments without rescheduling or cancelling their appointments are considered as a “No-Show”. No Show clients who do not arrive for their appointment will be charged 100% of the reserved service amount.
Late Arrivals:
If you arrive 15 minutes or later to your scheduled appointment time, you run the risk of your appointment being cancelled due to a lack of appropriate timing. If this takes place, there is a 50% Cancellation Fee for the missed appointment.

Question 2

Why do I need to put my credit/debit card number in when I make an appointment?

Accepted Answer

For security purposes and to ensure our 24-Hour Cancellation Policy, we require a valid credit or debit card to hold all appointments due to high volume of requests.

Question 3

Will my credit card be charged for the appointment?

Accepted Answer

No, it will not. We do not require a deposit or prepayment for appointments. Putting your credit or debit card on your profile is for security purposes and to cover the Cancellation Policy.

Question 4

Can I use my credit card on file to pay for my appointment?

Accepted Answer

The card you put on file is not a valid form of payment that we will accept, for security purposes.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, major credit/debit cards, and Anita Kurl gift cards/certificates.

Question 6

How can I leave a gratuity?

Accepted Answer

There are a few ways to leave a gratuity for our stylists. You can pay in cash, via Venmo, or you can add a tip to the card you use to pay.

Question 7

Can I Bring My Family and Friends?

Accepted Answer

Due to the size of the salon and our limited space, we kindly ask that you do not bring additional friends and family members to your appointment. One parent per minor will be permitted when necessary.

Question 8

What Curl Patterns Do You Work With?

Accepted Answer

We work with all curl types! 
 
Every stylist is skilled in every curl pattern regardless of their ethnicity, curl pattern or whatever else may be wrong or right with them. We work with every client of every curl pattern.

Question 9

Do You Offer Any Styles Other Than a "Wash and Go"?"

Accepted Answer

No, our stylist do not perform any twist-outs, protective styles, blowouts, or flat ironing following a Curly Haircut.

We prefer to see the natural shape of the hair to ensure that we cut and shaped your curls appropriately. If we were to manipulate your curl pattern in the salon and then cut it, we would risk cutting too much hair off.

Question 10

Do you offer detangling services?

Accepted Answer

We offer an Encouragement Detox and Curl Recovery Wash and Set service, which includes two additional treatments to loosen the hair and assist in the detangling process. The service lasts for 90 minutes with a stylist. If additional detangling is needed beyond the allotted time, extra charges of $100 per hour will apply, with a limit of two hours. Any additional treatments added by you or your stylist will also have added fees.

If further detangling is necessary beyond the two-hour limit, your stylist may recommend a second visit to the salon or suggest visiting a specialist in extreme cases. As a client booking this service, you are required to fill out an Encouragement Wash and Set Questionnaire, which will ask for some photos of your hair. This information will give the stylist an idea of how much work is needed and provide you with an accurate idea of the help you can expect. Failure to fill out this form may result in the cancellation or rescheduling of your appointment.