Frequently Asked Questions and Policies
I Don't Need a "Full Deva Cut". Can I Book a Trim Only?
The same personalized technique is used when cutting any amount off of your hair.
Do You Offer Any Styles Other Than a "Wash and Go"?
No, our stylist do not perform any twist-outs, protective styles, blowouts, or flat ironing following a Kurl Cut.
We prefer to see the natural shape of the hair to ensure that we cut and shaped your curls appropiately. If we were to manipulate your curl pattern in the salon and then cut it, we would risk cutting too much hair off.
Are Curly Cuts Transferable to Straight Hair Styles?
Because the Kurly Cut is a dry cut for your natural curl pattern, we do not guarantee that your hair will translate into a straight hairstyle. For the most part, your cut will run incredibly close. Please do not forget, you have different curl patterns all over your head that will read completely differently when it is in an altered state.
Can You Repair Damaged Hair?
Unfortuantely, depending on the extent of the damage, sometimes the only way to deal with damaged hair is to cut it off. However, we will come up with a plan Hair Cut Plan to gradually cut your damaged ends off at a pace that you are comfortable with while allowing us to see and manage the progress that your hair is making.
What Curl Patterns Do You Work With?
We work with all curl types!
Is There Parking?
There are plenty of street parking options:
What is the Difference Between the Deva Cut and the Rezo Cut?
How Should My Hair be Prepared for My Appointment?
Please have your curls properly prepped when you arrive for your appointment.
Think Day One hair.
Wash, condition, and detangle your curls at home. Style lightly with products that will enable us to see your definition and how your hair acts naturally. Wear your curls down and thoroughly dry.
Curls in a ponytail, buns, braids, matted and tangled may result in an additional $25 Resetting Fee.
This policy applies to Color appointments as well.
Can I Bring My Family and Friends?
Because we are following the Social Distancing Guidelines, we no longer have a waiting area for extra parties.
Please do not bring additional friends and family members to your appointment. One parent per minor will be permitted when necessary.
What are Your Booking and Cancellation Policies?
BOOKING AN APPOINTMENT
Due to the high demand for services, all scheduled appointments are required to be held with a Credit Card.
By booking an appointment, you are agreeing to our Cancellation and Salon Policies. Please make sure that you have read and understand our Cancellation and Salon policies prior to booking your appointment.
CANCELLATION POLICIES
24 Hour Cancellation Policy:
The 24-Hour Cancellation Policy is in effect for every appointment.
Your appointments are essential to us and reserved especially for you.
We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.
We provide a 48 Hour Reminder Email, a 24-Hour Text Reminder, and a 24-Hour courtesy Confirmation Call to avoid unnecessary costs. We understand how easy it is to forget about an appointment booked months earlier; however, it is still your responsibility to remember your reservation's date and time.
Clients must pay the cost of the original service before scheduling any additional appointments.
Unfortunately, Covid 19 related instances are not exempt from the terms of our cancellation policy.
Booking an appointment with us, states that you agree to our Cancellation Policy.
Late Cancellations:
Clients who cancel or reschedule their appointments under in 24 hours will be charged 50% of their scheduled appointments the first time and 100% of their scheduled appointments for the second time and onward.
No Show Appointments:
Clients who fail to arrive for their appointments without rescheduling or cancelling their appointments are considered as a “No-Show”. No Show clients who do not arrive for their appointment will be charged 100% of the reserved service amount.
Late Arrivals:
If you arrive 15 minutes or later to your scheduled appointment time you risk the chance of your appointment being cancelled as well as a Cancellation Fee of 50% of your missed appointment when we are unable to provide services due to time constraints.
What Should I Do if I am Running Late?
Please give us a call and let us know.
I Want Highlights. Which Ones Should I Choose?
Full Pintura:
Is Color Damaging to My Curls?
It can be if it does incorrectly. We prefer not to do that.
Covid - 19 Prevention Plan: What We Are Doing to Keep You Safe
In addition to the State governed rules, our additional salon protocol includes the following:
WHAT WE ARE DOING
- We are taking our temperatures taken before the start of our workday.
- We are always wearing safety masks and protective aprons.
- We are washing our hands after completing each client, and any time we exit and reenter the salon.
- We are providing hand sanitizer at every station and the front desk.
- We are keeping the number of bodies in the room below the allowed occupancy count.
- We are opening the doors when possible to provide sufficient ventilation.
- We are disinfecting our chairs, hand mirrors, and tools after every client interaction and after every appointment.
- We are consistently decontaminating and sanitizing the salon bathroom, all door handles, front desk surfaces, and hand sanitizer bottles.
- We regularly clean and decontaminating all high-touch surfaces, stations, dryers, and shampoo chairs in between each use.
- We are washing and changing all towels and capes after each use. You will receive fresh towels and capes throughout the services.
- We have rearranged the salon to honor the Social Distancing requirements, keeping chairs and guests six feet apart.
- We have added partitions throughout the salon where it is appropriate.
HOW TO PREPARE FOR YOUR APPOINTMENT
Prior to your appointment, you will need to do some light preparation for your appointment. There are some things that you will want and need to know before your arrival.
The 24-Hour Cancellation Policy is in Effect for Every Appointment.
Your appointments are essential to us and reserved especially for you.
We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.
We provide a 48 Hour Reminder Email, a 24-Hour Text Reminder, and a 24-Hour courtesy Confirmation Call to avoid unnecessary costs. We understand how easy it is to forget about an appointment booked months earlier; however, it is still your responsibility to remember your reservation's date and time.
The cost of the original service must be paid for before scheduling any additional appointments.
Unfortunately, Covid 19 related instances are not exempt from the terms of our cancellation policy.
Please Do Not Bring Additional Friends and Family to Your Appointment.
Exceptions will be made for an adult accompanying a minor or an individual in need of special assistance or language barrier. It is a great help when we are informed of these needs when booking your appointment.
Have Your Curls Prepared for Your Appointment
Please have your curls properly prepped when you arrive for your appointment.
Think Day One hair. Wash, condition, and detangle your curls at home. Style lightly with products that will enable us to see your definition and how your hair acts naturally. Wear your curls down and thoroughly dry.
Curls in a ponytail, buns, braids, matted and tangled may result in an additional $25 Resetting Fee.
This policy applies to Color appointments as well.
Prepare Your Beverages & Snacks Ahead of Time
Please prepare and bring your water, coffee, and snacks. We apologize; we cannot refill any personal water containers.
Your Schedule Time May Need a Slight Adjustment
Because the number of people allowed in the salon is much lower, we may need to change your start time by 15 – 30 minutes. Please understand, this situation is new to us, and we are not going to be running on the same schedule as before.
As we continue, we will be able to make the appropriate adjustments to serve you efficiently.
We suggest that you plan your schedule to allow for additional time needed.
Payment Methods
We are accepting service payments and gratuities in both forms of cash and credit cards.
WHEN YOU ARRIVE FOR YOUR APPOINTMENT
Please Call Upon Arrival
Before entering the salon, please call us when you arrive. Doing so will assist in ensuring that it is safe to enter the salon for your appointment. Please be prepared to wait a few moments while doing so.
Everyone is Required to Wear a Mask
Everyone entering the salon, including children, are required to wear a face mask.
Your face mask must be Curly Cut friendly, wrapping around the ears and not around the back of the head. If you are receiving color services, there is a chance that we will get the product on your mask. Please plan accordingly.
Temperature Checks are Required
We will be checking every guest's temperature who enters the salon before they enter the salon.
Hand Washing is Required
Everyone is required to wash their hands every time they enter the salon. No exceptions.
Our goal is always to make sure that you are safe and feel heard.
If you have any suggestions or feedback, please address them to info@anitakurl.com.
We appreciate you and are grateful for your continued support.
The AKS Team