Frequently Asked Questions and Policies

I Don't Need a "Full Deva Cut". Can I Book a Trim Only?


The same personalized technique is used when cutting any amount off of your hair. Therefore, the appointment is always booked as a Kurl Cut and the pricing remains the same.




Do You Offer Any Styles Other Than a "Wash and Go"?


No, our stylist do not perform any twist-outs, protective styles, blowouts, or flat ironing following a Kurl Cut.

We prefer to see the natural shape of the hair to ensure that we cut and shaped your curls appropiately. If we were to manipulate your curl pattern in the salon and then cut it, we would risk cutting too much hair off.




Are Curly Cuts Transferable to Straight Hair Styles?


Because the Kurly Cut is a dry cut for your natural curl pattern, we do not guarantee that your hair will translate into a straight hairstyle. For the most part, your cut will run incredibly close. Please do not forget, you have different curl patterns all over your head that will read completely differently when it is in an altered state. How do you wear your hair 90% of the time? That is how you should get it cut.




Can You Repair Damaged Hair?


Unfortuantely, depending on the extent of the damage, sometimes the only way to deal with damaged hair is to cut it off. However, we will come up with a plan Hair Cut Plan to gradually cut your damaged ends off at a pace that you are comfortable with while allowing us to see and manage the progress that your hair is making. We will do their best to encourage your natural pattern and provide education/ tips for at home care to help through your transition.




What Curl Patterns Do You Work With?


We work with all curl types! We book appointments based on Wavy, Curly, and Super Curly to ensure our stylist have enough time to personalize your appointment. Every stylist is skilled in every curl pattern regardless of their ethnicity, curl pattern or whatever else may be wrong or right with them. We work with every client of every curl pattern.




Is There Parking?


There are plenty of street parking options: METERED PARKING: There is metered parking on Washington Street. You can pay the meter with quarters or a credit card. There is also the Boston Meter app that will allow you to pay via smartphone. You cannot re-up your time via app, so you will need a second payment method. If you are mid service, one of the staff members will provide meter services for you. TWO HOUR VISITOR PARKING: There are 2 Hour Visitor Parking spots on all adjacent streets as well as Shawmut Ave. You will want to visit Worcester Square as an option as well. Getting a ticket in these spots can be a hit or a miss. THURSDAY STREET CLEANING: There is street cleaning on Thursdays which can result in your car being towed, so keep an eye out for which side your park on. You will find signs at the beginning of every block listing the applicable rules. You will also want to give yourself more time on Thursdays. Parking can be tough. SATURDAY PARKING: The Visitor's Parking Two hour limitation does not apply on Saturdays, however the meters are still running. Sundays – YOU CAN PARK ANYWHERE YOU WANT. We are happy to assist you with refilling your meter, but we are not responsible for any tickets, tow fees, etc.




What is the Difference Between the Deva Cut and the Rezo Cut?


A Deva Cut is mainly utilized when cutting curly or wavy hair. It differs from the conventional haircut because the hair is cut in its dry and natural state. This allows the stylist to see the TRUE length of the curls with a better insight and understanding of the long lasting results that the client will sustain once maintaining their hair at home. (Basically, we don’t cut you wet, blow-dry you all fancy and then make you wonder, “what happened” a few days later when you style it yourself). A Rezo Cut is another curly cut with it's foundation in the Deva techniques, but will achieve things that a Deva Cut does not always achieve. The most notable being, the request of "More Volume, Keep the Length". The Rezo Cut is great for allowing curly girls to have additional volume while maintaining longer hair. When you arrive for your appointment, we will more than likely perform a combination of techniques to answer all of your needs and requests.




How Should My Hair be Prepared for My Appointment?


Please have your curls properly prepped when you arrive for your appointment.

Think Day One hair.

Wash, condition, and detangle your curls at home. Style lightly with products that will enable us to see your definition and how your hair acts naturally. Wear your curls down and thoroughly dry.

Curls in a ponytail, buns, braids, matted and tangled may result in an additional $25 Resetting Fee.

This policy applies to Color appointments as well.




Can I Bring My Family and Friends?


Because we are following the Social Distancing Guidelines, we no longer have a waiting area for extra parties.

Please do not bring additional friends and family members to your appointment. One parent per minor will be permitted when necessary.




What are Your Booking and Cancellation Policies?


BOOKING AN APPOINTMENT


Due to the high demand for services, all scheduled appointments are required to be held with a Credit Card.

By booking an appointment, you are agreeing to our Cancellation and Salon Policies. Please make sure that you have read and understand our Cancellation and Salon policies prior to booking your appointment.

CANCELLATION POLICIES

24 Hour Cancellation Policy:
The 24-Hour Cancellation Policy is in effect for every appointment.

Your appointments are essential to us and reserved especially for you.

We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.

We provide a 48 Hour Reminder Email, a 24-Hour Text Reminder, and a 24-Hour courtesy Confirmation Call to avoid unnecessary costs. We understand how easy it is to forget about an appointment booked months earlier; however, it is still your responsibility to remember your reservation's date and time.

Clients must pay the cost of the original service before scheduling any additional appointments.

Unfortunately, Covid 19 related instances are not exempt from the terms of our cancellation policy.

Booking an appointment with us, states that you agree to our Cancellation Policy.

Late Cancellations:

Clients who cancel or reschedule their appointments under in 24 hours will be charged 50% of their scheduled appointments the first time and 100% of their scheduled appointments for the second time and onward.

No Show Appointments:

Clients who fail to arrive for their appointments without rescheduling or cancelling their appointments are considered as a “No-Show”. No Show clients who do not arrive for their appointment will be charged 100% of the reserved service amount.

Late Arrivals:
If you arrive 15 minutes or later to your scheduled appointment time you risk the chance of your appointment being cancelled as well as a Cancellation Fee of 50% of your missed appointment when we are unable to provide services due to time constraints.




What Should I Do if I am Running Late?


Please give us a call and let us know. If you arrive 15 minutes or later to your scheduled appointment time, you run the risk of your appointment being cancelled due to a lack of appropiate timing. If this takes place, there is a 50% Cancellation Fee of 50% for the missed appointment.




I Want Highlights. Which Ones Should I Choose?


Full Pintura: Looking for a change, without losing yourself? Looking for even results from top to bottom? This is a Full Pintura. This will allow you to incorporate additional rich tones alongside your very own that will produce soft dimension as if it is your own color. Partial Pintura: What is the amount of color your would like to see in your hair? Are you desiring a "sun - kissed" look right on top and framing your face? The lower half of the head is not included in the coloring process. This look is meant for those who are newer to getting color done or updating their Full Pintura. This gives a very natural amount dimension to the curls. Mini Pintura: Just a few pieces? Adding dimension to your Root Touch Up? A mini pintura gives the illusion of an updated Pintura service due to placement of color. This is great as a quick touch up of color. If you are new to color, we recommend a Partial Pintura. We use the foundational coloring techniques of Pintura Highlighting, Balayage and RezoLites to create custom colors for every client. We paint this way because it allows more application freedom and we are able to individually identify which curls add more dimension to someone’s individual texture. Sometimes we use foil as well.




Is Color Damaging to My Curls?


It can be if it does incorrectly. We prefer not to do that. The last thing we want for you to is leave with straight, blonde damaged hair. We pride ourselves on our role as being caretakers of your curls. Our first goal for your hair is the integrity of your curls, then achieving the color your desire. If you have unrealistic expectations for what your curl's capabilities are, then we will let you know. We will set a map in place and begin charting the areas that we can travel and the areas that we can't. We will also put a color plan in place where we work towards achieving your goals safely. We will also review your pre services and post services needs, whether they involve frequent trims or at home masque treatments.




Covid - 19 Prevention Plan: What We Are Doing to Keep You Safe


In addition to the State governed rules, our additional salon protocol includes the following:

WHAT WE ARE DOING

- We are taking our temperatures taken before the start of our workday.

- We are always wearing safety masks and protective aprons.

- We are washing our hands after completing each client, and any time we exit and reenter the salon.

- We are providing hand sanitizer at every station and the front desk.

- We are keeping the number of bodies in the room below the allowed occupancy count.

- We are opening the doors when possible to provide sufficient ventilation.

- We are disinfecting our chairs, hand mirrors, and tools after every client interaction and after every appointment.

- We are consistently decontaminating and sanitizing the salon bathroom, all door handles, front desk surfaces, and hand sanitizer bottles.

- We regularly clean and decontaminating all high-touch surfaces, stations, dryers, and shampoo chairs in between each use.

- We are washing and changing all towels and capes after each use. You will receive fresh towels and capes throughout the services.

- We have rearranged the salon to honor the Social Distancing requirements, keeping chairs and guests six feet apart.

- We have added partitions throughout the salon where it is appropriate.

HOW TO PREPARE FOR YOUR APPOINTMENT

Prior to your appointment, you will need to do some light preparation for your appointment. There are some things that you will want and need to know before your arrival.

The 24-Hour Cancellation Policy is in Effect for Every Appointment.

Your appointments are essential to us and reserved especially for you.

We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.

We provide a 48 Hour Reminder Email, a 24-Hour Text Reminder, and a 24-Hour courtesy Confirmation Call to avoid unnecessary costs. We understand how easy it is to forget about an appointment booked months earlier; however, it is still your responsibility to remember your reservation's date and time.

The cost of the original service must be paid for before scheduling any additional appointments.

Unfortunately, Covid 19 related instances are not exempt from the terms of our cancellation policy.

Please Do Not Bring Additional Friends and Family to Your Appointment.

Exceptions will be made for an adult accompanying a minor or an individual in need of special assistance or language barrier. It is a great help when we are informed of these needs when booking your appointment.

Have Your Curls Prepared for Your Appointment
Please have your curls properly prepped when you arrive for your appointment.

Think Day One hair. Wash, condition, and detangle your curls at home. Style lightly with products that will enable us to see your definition and how your hair acts naturally. Wear your curls down and thoroughly dry.

Curls in a ponytail, buns, braids, matted and tangled may result in an additional $25 Resetting Fee.

This policy applies to Color appointments as well.

Prepare Your Beverages & Snacks Ahead of Time
Please prepare and bring your water, coffee, and snacks. We apologize; we cannot refill any personal water containers.

Your Schedule Time May Need a Slight Adjustment
Because the number of people allowed in the salon is much lower, we may need to change your start time by 15 – 30 minutes. Please understand, this situation is new to us, and we are not going to be running on the same schedule as before.

As we continue, we will be able to make the appropriate adjustments to serve you efficiently.

We suggest that you plan your schedule to allow for additional time needed.

Payment Methods
We are accepting service payments and gratuities in both forms of cash and credit cards.

WHEN YOU ARRIVE FOR YOUR APPOINTMENT


Please Call Upon Arrival
Before entering the salon, please call us when you arrive. Doing so will assist in ensuring that it is safe to enter the salon for your appointment. Please be prepared to wait a few moments while doing so.

Everyone is Required to Wear a Mask
Everyone entering the salon, including children, are required to wear a face mask.

Your face mask must be Curly Cut friendly, wrapping around the ears and not around the back of the head. If you are receiving color services, there is a chance that we will get the product on your mask. Please plan accordingly.

Temperature Checks are Required
We will be checking every guest's temperature who enters the salon before they enter the salon.

Hand Washing is Required
Everyone is required to wash their hands every time they enter the salon. No exceptions.

Our goal is always to make sure that you are safe and feel heard.

If you have any suggestions or feedback, please address them to info@anitakurl.com.


We appreciate you and are grateful for your continued support.


The AKS Team





About Anita Kurl Salon


OPENING HOURS

Monday-Friday 11am - 8pm

Saturday & Sunday 10am - 5pm

1661 Washington Street

Boston, MA 02118

(617) 266-2668

info@anitakurl.com

CURLY CLIENTS: 

Because the Curly Cut requires dry cutting methods, we ask that Curly Clients arrive with your hair Down, Dry and De-tangled. If you arrive with your hair pulled back, wet or matted you will be charged an additional $25 dollar fee.  Each haircut will take a minimum of 90 minutes, please plan your other activities and appointments accordingly.

 

CREDIT CARDS ARE REQUIRED FOR BOOKING APPOINTMENTS:

Appointments must be secured with a credit card at the time of booking. We will not allow an appointment to be held without one.

 

24 HOUR CANCELLATION POLICY:
 

The 24-Hour Cancellation Policy is in effect for every appointment. 
 

Your appointments are essential to us and reserved especially for you. We understand that sometimes schedule adjustments are necessary and, therefore, only request 24 hours for cancellation and appointment changes.
 

Clients who cancel or reschedule their appointments in under 24 hours will be charged 50% of their scheduled appointments the first time and 100% of their scheduled appointments for the second time and onward. Any appointment that a client fails to call and adjust or cancel will be considered a “No-Show”. Clients who do not arrive for their appointment will be charged 100% of the reserved service amount. Clients who do not arrive for their appointments on more than one occasion will be required to pay in full before any appointments are booked. 
 

The cost of any missed appointments must be paid for before scheduling any additional appointments.
 

Unfortunately, Covid 19 related instances are not exempt from the terms of our cancellation policy.
 

We provide a 48 Hour Reminder Email, a 24-Hour Text Reminder, and a 24-Hour courtesy Confirmation Call to avoid unnecessary costs. We understand how easy it is to forget about an appointment booked months earlier; however, it is still your responsibility to remember your reservation's date and time.
 

Booking an appointment with us, states that you agree to our Strict Cancellation Policy.  

 

LATE ARRIVALS:
We request that clients show up no later than no later than 15 minutes late for their appointments. If you arrive 15 minutes or more late to your scheduled appointment time you risk the chance of your appointment being cancelled as well as a Cancellation Fee of 50% of your missed appointment.

 

GUARANTEED SERVICES: 
If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge and will be considered as a Priority Appointment.  Any issues reported longer than 5 days from the original appointment date may incur additional service fees.

 

GUARANTEED ON PRODUCTS: 

We will gladly accept returns for store credit on any products from your prior appointment only if at least 2/3 of the product is remaining.
 

LARGE PARTIES:
Because we are such a small salon, please do not bring additional guests with you to your appointment. We only have enough room to accommodate scheduled clients. Children must also be accommodated by an adult who can appropriately supervise them while in the salon.

 

REFERRAL PROGRAM:  
Don’t forget! When you refer a friend both of you will receive 10% off your next appointment! 

 © 2015 by Anita Kurl