Frequently Asked Questions and Policies

I Don't Need a "Full Deva Cut". Can I Book a Trim Only?


The same personalized technique is used when cutting any amount off of your hair. Therefore, the appointment is always booked as a Kurl Cut and the pricing remains the same.




Do You Offer Any Styles Other Than a "Wash and Go"?


No, our stylist do not perform any twist-outs, protective styles, blowouts, or flat ironing following a Kurl Cut.

We prefer to see the natural shape of the hair to ensure that we cut and shaped your curls appropiately. If we were to manipulate your curl pattern in the salon and then cut it, we would risk cutting too much hair off.




Are Curly Cuts Transferable to Straight Hair Styles?


Because the Kurly Cut is a dry cut for your natural curl pattern, we do not guarantee that your hair will translate into a straight hairstyle. For the most part, your cut will run incredibly close. Please do not forget, you have different curl patterns all over your head that will read completely differently when it is in an altered state. How do you wear your hair 90% of the time? That is how you should get it cut.




Can You Repair Damaged Hair?


Unfortuantely, depending on the extent of the damage, sometimes the only way to deal with damaged hair is to cut it off. However, we will come up with a plan Hair Cut Plan to gradually cut your damaged ends off at a pace that you are comfortable with while allowing us to see and manage the progress that your hair is making. We will do their best to encourage your natural pattern and provide education/ tips for at home care to help through your transition.




What Curl Patterns Do You Work With?


We work with all curl types! We book appointments based on Wavy, Curly, and Super Curly to ensure our stylist have enough time to personalize your appointment. Every stylist is skilled in every curl pattern regardless of their ethnicity, curl pattern or whatever else may be wrong or right with them. We work with every client of every curl pattern.




Is There Parking?


There are plenty of street parking options: METERED PARKING: First, there is metered parking on Washington Street. You can pay the meter with quarters or a credit card. There is also the Boston Meter app that will allow you to pay via smartphone. You cannot re-up your time via app, so you will need a second payment method. If you are mid service, one of the staff members will provide meter services for you. TWO HOUR VISITOR PARKING: There are 2 Hour Visitor Parking spots on all adjacent streets as well as Shawmut Ave. You will want to visit Worcester Square as an option as well. Getting a ticket in these spots can be a hit or a miss. THURSDAY STREET CLEANING: There is street cleaning on Thursdays which can result in your car being towed, so keep an eye out for which side your park on. You will find signs at the beginning of every block listing the applicable rules. You will also want to give yourself more time on Thursdays. Parking can be tough. SATURDAY PARKING: The Visitor's Parking Two hour limitation does not apply on Saturdays, however the meters are still running. Sundays – YOU CAN PARK ANYWHERE YOU WANT. We are happy to assist you with refilling your meter, but we are not responsible for any tickets, tow fees, etc.




What is the Difference Between the Deva Cut and the Rezo Cut?


A Deva Cut is mainly utilized when cutting curly or wavy hair. It differs from the conventional haircut because the hair is cut in its dry and natural state. This allows the stylist to see the TRUE length of the curls with a better insight and understanding of the long lasting results that the client will sustain once maintaining their hair at home. (Basically, we don’t cut you wet, blow-dry you all fancy and then make you wonder, “what happened” a few days later when you style it yourself). A Rezo Cut is another curly cut with it's foundation in the Deva techniques, but will achieve things that a Deva Cut does not always achieve. The most notable being, the request of "More Volume, Keep the Length". The Rezo Cut is great for allowing curly girls to have additional volume while maintaining longer hair. When you arrive for your appointment, we will more than likely perform a combination of techniques to answer all of your needs and requests.




How Should My Hair be Prepared for My Appointment?


THINK DAY ONE HAIR!!! The Kurl Cut requires that we cut your hair in its most natural, dry, down and detangled curly state. The best way for you to do this is to reset your curls with the attitude that you were going to work. We need your curls to have some product in them, but so much where we can not get our hands through your hair. When we ask for your curls to be detangled, that does not imply for your to brush or comb your curl pattern out. We need to see your curls in their natural structure without knots and being matted. When we ask for your curls to be down, please do not stretch your curl pattern by combing or brushing. Our stylists want to see your curls in a natural state with no manipulation or stetching from a ponytail, bobby pins and other accessories. If you arrive with your hair pulled back, braided, wet or matted you will be charged an additional $25 dollar fee for the stylist to reset you. When a reset is needed, each haircut will take a minimum of 90 minutes, please plan your other activities and appointments accordingly. We also request that you arrive in this state for any Color and Pintura Services as well.




Can I Bring My Family and Friends?


Because we are such a small salon, please do not bring any additional guests with you to your appointment. We only have a small amount of room to accommodate scheduled clients. Your children must also be accommodated by an adult who can appropriately supervise them while in the salon.




What is Your Cancellation Policy?


Booking an appointment with us, states that you agree to our Strict Cancellation Policy. We require every appointment to be secured with a credit card. We will not charge your card on file unless there is a Last Minute Cancellation or No Show. We respectfully request at least 24-hour notice for cancellations. Clients who cancel their appointments under 24 hours will be charged 50% of their scheduled appointments the first time and 100% of their scheduled appointments for the second time and onward. This amount does not apply to future appointments and solely covers the cost of the missed appointment. Any appointment that a client fails to call and adjust or cancel will be considered a “No-Show”. Clients who do not arrive for their appointment will be charged 100% of the reserved service amount. Clients who do not arrive for their appointments on more than one occasion will be required to pay in full before any appointments are booked.




What Should I Do if I am Running Late?


Please give us a call and let us know. If you arrive 15 minutes or later to your scheduled appointment time, you run the risk of your appointment being cancelled as well as being charged a Cancellation Fee of 50% of your missed appointment.




I Want Highlights. Which Ones Should I Choose?


Full Pintura: Looking for a change, without losing yourself? Looking for even results from top to bottom? This is a Full Pintura. This will allow you to incorporate additional rich tones alongside your very own that will produce soft dimension as if it is your own color. Partial Pintura: What is the amount of color your would like to see in your hair? Are you desiring a "sun - kissed" look right on top and framing your face? The lower half of the head is not included in the coloring process. This look is meant for those who are newer to getting color done or updating their Full Pintura. This gives a very natural amount dimension to the curls. Mini Pintura: Just a few pieces? Adding dimension to your Root Touch Up? A mini pintura gives the illusion of an updated Pintura service due to placement of color. This is great as a quick touch up of color. If you are new to color, we recommend a Partial Pintura. We use the foundational coloring techniques of Pintura Highlighting, Balayage and RezoLites to create custom colors for every client. We paint this way because it allows more application freedom and we are able to individually identify which curls add more dimension to someone’s individual texture. Sometimes we use foil as well.




Is Color Damaging to My Curls?


It can be if it does incorrectly. We prefer not to do that. The last thing we want for you to is leave with straight, blonde damaged hair. We pride ourselves on our role as being caretakers of your curls. Our first goal for your hair is the integrity of your curls, then achieving the color your desire. If you have unrealistic expectations for what your curl's capabilities are, then we will let you know. We will set a map in place and begin charting the areas that we can travel and the areas that we can't. We will also put a color plan in place where we work towards achieving your goals safely. We will also review your pre services and post services needs, whether they involve frequent trims or at home masque treatments.





About Anita Kurl Salon


OPENING HOURS

Monday-Friday 11am - 8pm

Saturday & Sunday 10am - 5pm

1661 Washington Street

Boston, MA 02118

(617) 266-2668

info@anitakurl.com

CURLY CLIENTS: 

Because the Curly Cut requires dry cutting methods, we ask that Curly Clients arrive with your hair Down, Dry and De-tangled. If you arrive with your hair pulled back, wet or matted you will be charged an additional $25 dollar fee.  Each haircut will take a minimum of 90 minutes, please plan your other activities and appointments accordingly.

 

CREDIT CARDS ARE REQUIRED FOR BOOKING APPOINTMENTS:

Appointments must be secured with a credit card at the time of booking. We will not allow an appointment to be held without one.

 

24 HOUR CANCELLATION POLICY:
We respectfully request at least 24-hour notice for cancellations. Clients who cancel their appointments under 24 hours will be charged 50% of their scheduled appointments the first time and 100% of their scheduled appointments for the second time and onward. This amount does not apply to future appointments and solely covers the cost of the missed appointment.

 

NO SHOW CANCELLATION POLICY:

Any appointment that a client fails to call and adjust or cancel will be considered a “No-Show”. Clients who do not arrive for their appointment will be charged 100% of the reserved service amount. Clients who do not arrive for their appointments on more than one occasion will be required to pay in full before any appointments are booked.

 

LATE ARRIVALS:
We request that clients show up no later than no later than 15 minutes late for their appointments. If you arrive 15 minutes or more late to your scheduled appointment time you risk the chance of your appointment being cancelled as well as a Cancellation Fee of 50% of your missed appointment.

 

GUARANTEED SERVICES: 
If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge and will be considered as a Priority Appointment.  Any issues reported longer than 5 days from the original appointment date may incur additional service fees.

 

GUARANTEED ON PRODUCTS: 

We will gladly accept returns for store credit on any products from your prior appointment only if at least 2/3 of the product is remaining.
 

LARGE PARTIES:
Because we are such a small salon, please do not bring additional guests with you to your appointment. We only have enough room to accommodate scheduled clients. Children must also be accommodated by an adult who can appropriately supervise them while in the salon.

 

REFERRAL PROGRAM:  
Don’t forget! When you refer a friend both of you will receive 10% off your next appointment! 

 © 2015 by Anita Kurl